If you've received a negative review on your P2P profile and believe it to be unfair or in violation of platform policies, you may request to have it removed. Please review the criteria below to determine whether the review qualifies for removal before submitting a request.

Reviews Eligible for Removal

You may request the removal of a review if it includes any of the following:

• False or misleading statements that misrepresent the facts of the transaction.
• Insulting, discriminatory, or malicious language, including hate speech or harassment.
• Content that violates platform rules, such as promoting fraud or engaging in prohibited activities.
• Malicious defamation aimed at damaging your reputation without justification.
• Unfair competitive behavior, such as coordinated negative reviews from competitors.

To ensure a fair process, all requests must include clear and verifiable evidence (e.g., chat screenshots, transaction records, or copies of the review in question).

Reviews Not Eligible for Removal

We respect all users' rights to express their trading experiences. Therefore, a review cannot be removed if it:

• Reflects the user's personal experience or opinion, even if you disagree.
• Does not violate any platform policies, including tone or content.
• Lacks sufficient evidence to support a removal request.

If you believe a review is unfair but doesn't meet the removal criteria, we recommend improving your future trading interactions and maintaining a strong completion rate and positive feedback to boost your overall reputation.

How to Submit a Removal Request

If you firmly believe the review qualifies for removal, please contact our Customer Support team via Chat Support 24/7. In your request, clearly state your concern and include:

• A brief explanation of the issue.
• Supporting evidence (e.g., screenshots of the order chat, review content, or proof of false claims).

Once submitted, our Customer Support team will escalate your request to the appropriate team for further review.

Review Timeline: Most requests are reviewed within 3--5 business days. You'll be notified of the outcome via your registered email or in-app notification.

Disclaimer:

P2P (peer-to-peer) transactions on PayAny are carried out directly between users. The platform facilitates the matching of buyers and sellers, but the transaction process---including payment, verification, and delivery of crypto assets---remains the responsibility of the involved parties. PayAny's role is to provide an escrow service to hold funds until both parties have fulfilled the transaction conditions, ensuring that crypto assets are only released once the buyer has made the payment, and the seller has confirmed receipt of payment. However, once the payment is completed and the crypto is released, all transactions are final and cannot be reversed unless otherwise required by applicable law.

Users are solely responsible for verifying the identity and payment details of their counterparty, and ensuring that payment details, including bank account information and crypto wallet addresses, match between the buyer and seller. Any communication or exchange of information between users outside the platform is solely at the user's own risk. PayAny is not responsible for resolving disputes between users or for any issues arising from third-party services, such as payment providers, escrow agents, or verification services, involved in the P2P trading process.

In the event of a dispute, PayAny provides an in-platform dispute resolution mechanism, but once the payment is completed and the crypto is released, the transaction cannot be undone. PayAny will guide users to submit an appeal or review the situation but will not reverse completed transactions. Users acknowledge that all trading activities on PayAny are conducted at their own risk, and the platform does not guarantee any outcomes related to the transaction.