At PayAny, we employ a robust anti-money laundering (AML) risk control system to ensure the security and integrity of our platform. This system may be triggered by certain suspicious operations, leading to temporary restrictions on your account's functions. Should you find your account under risk control, please follow this guide to understand the process and resolve the situation efficiently.

Understanding Risk Control

Our risk control system is designed to detect and prevent activities that could be deemed suspicious or violate platform policies. When triggered, it's a measure to protect both you and the wider PayAny community.

What to Do Immediately When Risk Control is Triggered

Stay Reachable: It is crucial that you remain accessible during this period. Please ensure that the email address linked to your PayAny account is active and regularly checked.

Look for an Official Email: Our dedicated customer support or risk control team will contact you directly via email. This email will come from an official PayAny address and will outline the specific information required from you.

Provide Requested Verification Information: Carefully review the email and provide all the requested verification information as accurately and completely as possible. This information is vital for our team to conduct their review.

Processing Your Information and Expected Updates

Review Timeline: Once our PayAny team receives your submitted information, we aim to review it promptly, typically within one hour.

Communication Method: All updates regarding your risk control case will be communicated exclusively via email by the PayAny team. Please regularly check your inbox for the latest information.

Account Unfreeze Timeline: After our review is complete and your account is determined to be risk-free, we will work to unfreeze your account within 1 to 3 working days.

Navigating Information Requests

Difficulty Providing Information: If you encounter any difficulties in providing certain requested information, please explain the specific reasons directly in your email reply to our team. We will then send you further instructions tailored to your response.

Requests for Additional Materials: Occasionally, our team may identify additional issues or require further clarification during the verification of your transactions and initially submitted information. If this occurs, we will notify you via email and request supplementary materials to ensure a thorough review.

Notification of Restriction Removal

You will receive an email notification directly from PayAny once all restrictions have been successfully lifted from your account. Please refresh your inbox periodically for these updates.

Why Communication is Via Email Only

Issues related to risk control are highly sensitive and require specialized handling by our dedicated risk control team. To ensure professional and direct consultation, all communications for these matters are conducted via email. This allows our specialists to address your specific case promptly and efficiently. We appreciate your understanding and patience.

Restricted Functions During Risk Control

While your account is under risk control, certain transactions and functions will be temporarily restricted to mitigate potential risks. These typically include:

• Selling crypto
• Withdrawals
• Some spot and contract transactions

However, please note that you may generally still be able to carry out:

• BTC (Bitcoin) and ETH (Ethereum) spot transactions
• BTC and ETH contract transactions
• Liquidation and reduction functions for your positions will also remain supported.

We thank you for your understanding and cooperation as we review your account to ensure a secure trading environment.

How to Avoid Triggering Risk Control

PayAny maintains strict and comprehensive risk control standards. By following positive and compliant behaviors, you can proactively prevent your account from triggering these measures and enjoy an uninterrupted trading experience.

Key Actions to Maintain Account Security and Avoid Risk Control

• Adhere to Platform Rules: Always ensure your fiat transactions strictly abide by all of PayAny's relevant rules and guidelines. Familiarize yourself with our terms of service to understand expected conduct.
• Engage in Legitimate Transactions: Conduct transactions only for clear, lawful purposes. It's crucial to understand the nature of your transactions and ensure they are not associated with any illicit activities.
• Transact for Yourself Only: Ensure that all cryptocurrency purchases and sales are exclusively for your own account and personal benefit. Avoid buying or selling crypto on behalf of other individuals.
• Utilize Funds Lawfully: Use your funds for lawful purposes only. Withdrawals, in particular, should not be linked to prohibited activities such as gambling.
• Keep Transactions On-Platform: Conduct all aspects of your P2P transactions, including communication and payment confirmations, exclusively within the PayAny platform. Avoid engaging in off-site transactions or communicating through external channels for order details.
• Protect Against Illicit Activities: Be vigilant and protect yourself from potential scams, fraud, or money laundering schemes. Never assist suspicious individuals online with any activities that could be deemed illicit, such as "scoring points" or other questionable transactions.

By actively practicing these responsible trading behaviors, you contribute to a safer environment for everyone on PayAny and help ensure your account remains free from risk control restrictions.

Disclaimer:

P2P (peer-to-peer) transactions on PayAny are carried out directly between users. The platform facilitates the matching of buyers and sellers, but the transaction process---including payment, verification, and delivery of crypto assets---remains the responsibility of the involved parties. PayAny's role is to provide an escrow service to hold funds until both parties have fulfilled the transaction conditions, ensuring that crypto assets are only released once the buyer has made the payment, and the seller has confirmed receipt of payment. However, once the payment is completed and the crypto is released, all transactions are final and cannot be reversed unless otherwise required by applicable law.

Users are solely responsible for verifying the identity and payment details of their counterparty, and ensuring that payment details, including bank account information and crypto wallet addresses, match between the buyer and seller. Any communication or exchange of information between users outside the platform is solely at the user's own risk. PayAny is not responsible for resolving disputes between users or for any issues arising from third-party services, such as payment providers, escrow agents, or verification services, involved in the P2P trading process.

In the event of a dispute, PayAny provides an in-platform dispute resolution mechanism, but once the payment is completed and the crypto is released, the transaction cannot be undone. PayAny will guide users to submit an appeal or review the situation but will not reverse completed transactions. Users acknowledge that all trading activities on PayAny are conducted at their own risk, and the platform does not guarantee any outcomes related to the transaction.