How Do I Collect Cash at a PayAny Office?

Where PayAny has an office, a withdrawal can be collected in cash by you or by someone you trust.

Step by step

1. Open Withdraw, choose the currency and the amount, then choose Cash Collection and pick the office.
2. Enter the collector — yourself, or a saved collector — with their full name, mobile number and ID or passport number. Enter your fund password and submit.
3. PayAny reviews the withdrawal. Once approved, the pickup voucher with its QR code becomes collectable, and the page updates by itself.
4. The collector goes to the office with the voucher QR and a photo ID. Staff scan the code, verify the details and count the cash out at the counter.
5. The collector checks the invoice, counts the money and signs to confirm. The order closes and the amount leaves your balance.

Sharing the voucher

The voucher lets someone you trust collect for you. Send the voucher image or link to your collector; whoever presents it at the office is treated as your collector. Never share the QR code before the collector is at the office. PayAny staff will never ask for it by phone or message.

Good to know

• Count the cash before you sign. Signing is what releases the amount from your balance.
• Cash is counted out only after staff have scanned the QR, so the code is useless to anyone else.
• If a withdrawal is cancelled, the voucher stops working and the page says so.
• Office hours and closures are shown in the office’s local time.